30%
of your first-line IT team's time is spent on manual ticket classification.
AI Helpdesk · Anthropic Claude · Made in Italy
The AI helpdesk that orbits around your tickets.
OrbitDesk classifies, routes, replies and improves — on every ticket, every day. Three Anthropic Claude AI brains run in parallel, under human-in-the-loop control. An IT that self-optimizes — no black boxes.
by Leaven Consulting
🇮🇹 Made in Italy
GDPR-ready
Anthropic Claude Sonnet 4.6 + Haiku 4.5
Self-hosted ready
The problem
30% of your IT team's time goes into work an AI can do for them.
Manual ticket triage, copy-pasting boilerplate replies, mis-classification that wrecks SLAs. It's routine. It's invisible. It's the first hidden cost of your helpdesk.
4h
average SLA response time on low-priority tickets — half end up in a queue never properly tagged.
0%
the added value users perceive from manual triage: nobody brags on LinkedIn about routing tickets.
The architecture
Three AI brains dedicated to your helpdesk.
Specialised, swappable, replaceable. You pick the model per slot — OrbitDesk orchestrates them. Anthropic Claude by default, Gemini available in the dropdown.
Slot 1 · Classifier
Classifier
Routes every ticket by team, topic, equipment and scope. Understands your helpdesk's dialect — even internal tags nobody ever wrote down.
● Default: Claude Haiku 4.5
Slot 2 · Drafter
Drafter
Generates reply drafts your operator approves with one click. Brand-consistent voice. Knows your knowledge base. Doesn't invent policies that don't exist.
● Default: Claude Haiku 4.5
Slot 3 · Analyzer
Analyzer
Detects emerging patterns in the ticket stream. Suggests new categories when volume grows. Warns when a procedure shifts behaviour before it turns into an escalation.
● Default: Claude Sonnet 4.6
5 pillars
Five pillars that make OrbitDesk different.
Not another ticket system. A helpdesk that learns from your team as they work, and gets more accurate every week.
01
Self-improving classifier
Similar-ticket cluster → a Lead promotes the pattern → tomorrow classification runs automatically at 95% confidence. The more you use it, the better it learns from your team — no external training set.
02
Lead escalation workflow
Operator escalates → the Lead receives a notification + dedicated inbox. No lost emails, no "I missed it".
03
Personalised dashboard
The IT Admin chooses which KPIs each role sees. The dashboard shows only what's configured — no generic metrics that ignore your context.
04
UI-driven feedback loop
When three operators correct the same metadata, OrbitDesk auto-generates a new training phrase. Self-explaining toast: "I learned that printer jam is SUPPORT_HARDWARE".
05
Lead drafts · Approve · Reject
AI drafts queued for Lead review. Approve → reply goes out. Reject → the AI learns that pattern was wrong and self-corrects.
See it to believe it
Real screenshots, zero mockups.
Every image below is a real screenshot of the running product, captured via Playwright against the demo app. No Photoshop.
Governance & Trust
AI under control, not in a black box.
Every AI decision is auditable. Every cost is capped. Every reply is reviewable. You decide when the AI can act on its own — and when a human must step in.
Lead approval queue
AI drafts above the confidence threshold go to a human before they go out. Configurable by category, team, and time-of-day.
AI Decision Log
Every classification and draft is logged with prompt, model, cost (EUR, 4 decimals), timestamp. Exportable for internal audit.
Per-model cost cap
Set monthly ceilings for each AI slot. When the cap is near, the AI degrades gracefully (steps down to a cheaper model). No bill surprises.
Confidence thresholds
Tunable thresholds for every AI action. Below threshold → human-in-the-loop. Above threshold → automatic. You set the acceptable risk.
Stack-agnostic
Plugs into your stack.
REST, OAuth 2.0, Webhook, SAML. OrbitDesk talks to the systems you already run — no three-quarter integration project.
Microsoft 365
Outlook · Teams · SharePoint
Entra ID
SSO · Single Sign-On
SAP S/4HANA
OData · BAPI
Salesforce
Service Cloud
ServiceNow
ITSM bridge
Atlassian
Jira · Confluence
Slack
Notifications · slash
Google Workspace
Gmail · Drive · Chat
REST API
OAuth 2.0
Webhook
SAML 2.0
FAQ
Frequently asked questions.
Quick answers to common questions. For everything else, the live demo answers better than a thousand slides.
What is OrbitDesk?
OrbitDesk is an AI helpdesk built by Leaven Consulting. It automatically classifies incoming tickets, generates reply drafts for operators, detects emerging patterns and self-improves with use. Three specialised AI brains (Classifier, Drafter, Analyzer) powered by Anthropic Claude work in parallel under human control.
Which AI models does OrbitDesk use?
By default OrbitDesk uses Anthropic Claude Haiku 4.5 for classification and drafting (cost-first) and Claude Sonnet 4.6 for pattern analysis. IT Admins can switch model from Settings · AI with no code changes — supported models include the Anthropic family (Opus 4.8/4.7/4.6, Sonnet 4.6, Haiku 4.5) and Gemini (Flash, Pro) via dedicated slots.
Is OrbitDesk safe for enterprise data?
Yes. OrbitDesk is self-hostable: it runs on a dedicated Leaven VM with an isolated Postgres database. No data leaves your infrastructure without an explicit call to the Anthropic models via encrypted API. Every AI decision is logged in the AI Decision Log with prompt, model, cost and timestamp. A configurable per-model cost cap prevents unexpected bills.
Is OrbitDesk GDPR compliant?
Yes. The infrastructure runs in Italy on the OVH Milan data centre (eu-south-mil-c). No AI model training on your ticket content (Anthropic does not use enterprise input for training). Complete audit trail for every AI interaction. DPA available on request.
What systems does OrbitDesk integrate with?
OrbitDesk integrates with Microsoft 365 (Outlook, Teams, SharePoint), Entra ID for SSO, SAP S/4HANA, Salesforce, ServiceNow, Atlassian (Jira, Confluence), Slack and Google Workspace. Supported protocols include REST API, OAuth 2.0, webhook and SAML 2.0.
Can I try OrbitDesk without commitment?
Yes. The live demo runs at orbitdesk.leavenlabs.com/app/ — open access, real seed data, multi-user (Operator, Lead, IT Admin). No signup required. For an evaluation on real datasets, contact Leaven Consulting.
How much does OrbitDesk cost?
Pricing scales with monthly ticket volume and selected AI models. The demo is free. AI cost is transparent: every decision shows the cost in euros (4 decimals) viewable from the Cost Ledger. For a custom quote, contact Leaven Consulting at info@leavenconsulting.com.
Who is behind OrbitDesk?
OrbitDesk is built by Leaven Consulting, an Italian boutique management consultancy based in Vimercate (MB) specialising in AI adoption, digital transformation and SAP advisory for the manufacturing & supply chain sectors.
Ready to see OrbitDesk in action?
Live demo, multi-user, real seed data. No signup, no sales call, no form to fill in.
Open the live demo